Working with us
What clients ask most when working with us: response times, warranty and consulting.
How quickly do you respond to a fault?
Clients under a maintenance agreement get priority response. The response time depends on the scope of that agreement and on the location, and we set the exact figures out in writing when the contract is signed.
We also support work that is not under an agreement, but the queue and the committed times favour contracted clients. A fault that has stopped a system and a single dark module are not equally urgent, and we prioritise accordingly.
How long is the warranty on the equipment we buy?
Warranty length varies by supplier brand and by product group, so a single figure would be misleading. We state the terms that apply to each line item in writing at the quotation stage.
One distinction is worth knowing: using a device built for home use in a commercial setting can affect what the manufacturer’s warranty covers. It is one of the reasons we steer commercial installations towards professional series displays.
Do you charge for technical consulting before installation?
The first meeting and the needs analysis are free. We come to site, see the space, and talk through what you need and what the budget is.
Detailed technical consulting — acoustic measurement, coverage calculations, display sizing, system design and writing the specification — is priced according to the size of the project. Where we carry out the installation too, that work usually sits inside the project.
We also work white-label for architects, contractors and IT companies; in that arrangement consulting and field delivery are discussed as separate line items.
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Describe your problem and we will answer from field experience. For questions about using the digital signage product, the Knowledge Base may be quicker.