Maintenance does not begin when something breaks

What we maintain

LED screens and video walls, conference and meeting room display systems, professional audio, projection, signal distribution and control infrastructure. We do not have to have installed it: on a system we take over we survey it first, then build the maintenance plan from what we find.

What a periodic visit covers

On LED: module and cabinet checks, verification of brightness and colour calibration, temperature checks on power supplies and receiving cards. On projection: air filter and vent cleaning — the first place to look on a projector that shuts itself down, and the job nobody puts in a calendar after handover. On audio: connection and grounding checks, and re-measuring loudspeaker and microphone levels. Across every networked device: a review of firmware versions.

When something does break

Clients under a maintenance agreement get priority response; the time depends on the scope of the agreement and the location, and is set out in writing in the contract. We prioritise by impact: a fault that has stopped a system and a single dark module are not equally urgent. Spares decide a great deal here — a replacement LED module should come from the same production batch as the wall, because a different batch produces a visibly different white. We recommend buying them at installation so nobody is colour-matching during an outage.

Seeing the fault before you do

Remote monitoring tools now see beyond their own brand: a room device that has gone offline, a camera that has lost its connection, stale firmware or an abnormal temperature can all be caught before anyone walks into the room. What monitoring cannot catch: echo, degraded acoustics, drifting calibration. So we run remote monitoring and planned site visits together — neither replaces the other.

What maintenance prevents

The cost of an AV fault is rarely the repair. It is the meeting that did not happen, the event that stopped, the hall that could not be used. The useful part is that most of these faults announce themselves first: a projector filter starting to clog, a power supply running hot, calibration drifting, firmware falling behind. Periodic maintenance is simply looking at those before one of them becomes the thing that stops a meeting. We do not quote a percentage from our own service records — we have not yet accumulated enough of them to make an honest number, and we would rather say so than borrow another sector's average.

Frequently Asked Questions