Troubleshoot
Start here if a player shows offline, sticks on the loading screen, or a video plays as a black screen.
- TroubleshootHaving issues with your digital signage? Visit our troubleshooting guide for step-by-step solutions to common setup, display, and connectivity problems.
- Player Stuck on Loading LibraryTroubleshoot your digital signage player when it is connected to the internet but stays on Loading Library.
- Player Showing Offline on DashboardTroubleshoot your digital signage when a player appears offline on the dashboard even though internet is available.
- Black Screen When Playing a VideoTroubleshoot black screen issues when playing videos on your digital signage devices.