Black Screen When Playing a Video

If your screen turns black when a video starts, your device may not support the video’s resolution, codec, or bitrate.

Try the following:

1. Use the built-in Video Optimize tool to convert the video to a different format.
2. Re-encode the video with a more compatible codec and lower bitrate.
3. Try a lower video resolution and test playback again.

If playback works after optimization, the original video format was not fully supported by the device.