Player Showing Offline on Dashboard

Troubleshoot your digital signage when a player appears offline on the dashboard even though internet is available.

Player Connected to Internet but Showing Offline on Dashboard

If your player has internet access but appears Offline in the dashboard, check the following:

Make sure the device date and time are correct.
Make sure the device timezone is correct.
Some devices get stuck on timezone sync. Switch to a nearby timezone and test again.
Connect the player to a mobile hotspot to quickly test network restrictions.
If it comes online on hotspot, your regular internet is likely blocking the digital signage traffic.

Correct date/time and unrestricted network access should bring the player online in the dashboard.